Terms of service

These terms form a contract between you and Your Private Healthcare Ltd (trading as Neurofer). By booking an assessment or treatment with us, you agree to these terms. If you don't agree, please don't proceed with a booking, get in touch and we'll talk it through.

Bookings are confirmed once payment has cleared. We accept the major debit and credit cards via our regulated payment processor. Fees and the services they include are listed on our pricing page. We do not add fees that aren't published.

We provide private clinical assessment, treatment and review services delivered by GMC- or HCPC-registered clinicians, in line with NICE guidelines and our CQC registration. The specific service is described on the relevant service page and confirmed by email when you book.

You agree to give us accurate, complete information about your medical history and current treatment; to attend appointments on time or let us know in advance; and to treat our clinical and admin team with respect. Honest information matters most, the quality of an assessment depends on it.

Cancellation and rebooking arrangements are confirmed in your booking email and follow professional standards for private healthcare. Specific notice periods and any administrative charges to be confirmed by counsel before publishing.

If something goes wrong, contact hello@neurofer.co.uk. We follow a documented complaints procedure aligned with CQC standards. We accept liability where the law requires; we don't exclude liability for clinical negligence or for anything else the law prevents us from limiting.

We may update these terms occasionally. If we change anything material, we'll flag it on this page and update the date at the top. The version that applies to your booking is the one published on the day you confirmed it.